The security of information from the government

Aside from the current farce i am experiencing from the jobcentre regarding my actual claim, the phone call i just made to the jcp tops my list of stupidity.
You see, we have this new fangled system when you ring up the jobcentre, where you divulge your personal information to a robot before being connected to a human. It is, meant to make things simpler and easier on both sides, quite simply though, it doesn't.
Having gone through the process and queued in the conga line of joyous music for five minutes i was met by a jobsworth only found working at the government.

"you have failed the security questions, so i will have to ask you some more"

fair enough me thinks, im dyslexic so am prone to making stupid mistakes. After reeling off everything from my address, shoe size and inside leg measurement to the lovely guy on the end of the phone he came to the conclusion i must have been a fraud.

"im sorry madam, you have failed to answer these questions correctly so i am sorry i wont be able to help you today"

i politely requested that we start from scratch and actually check that he was actually trying to access my records.
"im sorry madam, i cant do that. You will have to ring again and repeat the process"
obviously getting upset by this point i tried explaining to him that i am dislexic and am sometimes unable to put numbers into their correct order. The reply?

"im sorry, if you cant do it yourself, then youll need to have someone else to help you"

i was so upset by this i terminated the call and curled up into a disheveled state.

The problem is, ironically, that the jobcentre demands this level of security to prevent fraudulent access to my claim. I am meant to be the only person who can access it. So, failing that, and having to divulge this information to someone else, surely defeats the object of the system? (apart from anything else the only person i trust is more dislexic than me, go figure).

I feel like its the same as those situations you hear about where shop and bank workers think its ok to ask a disabled person for their pin number.. If i cant access my own benefit claim anymore (and lets not even go there with the fact i cant telephone people most days) then what hope do i have?